Susan Donlan is Chief Communications Officer for KeyCorp. In this role Susan leads a team of communications professionals who deliver internal communications, media relations, and reputation management strategies and tactics for the enterprise.
Prior to joining Key, Susan served as Vice President, Corporate Communications at TD Bank Group, where she provided strategic communications support and counsel to a number of the bank’s businesses, most recently the Canadian retail businesses. With more than 20 years of public affairs and communications experience, Susan has an extensive track record in managing high-profile, complex, sensitive, and controversial issues across media relations, reputation management, government relations, community relations, and employee communications.
Before beginning her career in banking, Susan held a range of positions in the Canadian government, including serving as Chief of Staff to the Minister of Housing and Labour.
Susan attended Queen’s University in Kingston, Ontario, where she earned a Bachelor of Arts (Hon.). Susan serves as a Director on the Cleveland Museum of Natural History Board and a member of the Cuyahoga County Public Library Foundation Board. She lives in the Cleveland area with her husband and four children.